Discuss how complementary social, managerial, and organizational assets help optimize returns from information technology investments.

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To answer this question, you first need to explain the meaning of complementary. In economics, complementary goods or assets are those items that can be used together to benefit an organization or individual. In this case, an example of a complementary social asset is an education system centered on innovation and technological progress. This system benefits society by ensuring that the population receives relevant skills. That means that organizations will get workers that can handle new technology investments.

An example of a complementary managerial asset is a manager that encourages his or her employees to embrace technology and dare to innovate. Such a manager is open to inputs from his or her subordinates. The employees are not afraid to try something new or propose an innovative idea to the boss. Consequently, the organization will benefit when it invests in new technology because the employees will be eager to try it out. That enthusiasm results in higher productivity.

The most important complementary organizational asset is culture. As long as the firm has a supportive and open-minded culture, it will benefit from information technology investments. Some firms will not change how they do things because the old way has always worked for them. For such a company, it becomes difficult for technology investments to succeed because most stakeholders are against the idea.

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