During Maya's time working for Mrs. Cullinan, she was taught the antiquated system of keeping house in the pre-war South. While she teaches Maya the proper way to keep a house, she is trying to hide her true feelings about having Maya as a paid servant in her home. Glory, the chef, was descended from slaves who used to serve the Cullinan family and because of this lineage, Glory shows more deference to Mrs. Cullinan that Maya does.
Mrs. Cullinan was raised with money and forced to marry beneath her into a home with less luxury than that to which she'd become accustomed. She is frustrated at the life she has wound up with and hopes to make it as close to her dream as possible. Her preference would be a home full of servants who have been trained since birth to keep a home, so having to teach Maya at all is frustrating for Mrs. Cullinan.
Some of Mrs. Cullinan's friends suggest that she call Maya "Mary," since Margaret is too long....
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