Cite some ethical and social responsibility that might be faced by the small business managers with their environment, customers, and employees?

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Adam Worcester eNotes educator | Certified Educator

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Small businesses face many of the same ethical and social issues as their larger brethren. They might also face issues unique to their industry or location. Also, small business leaders cannot veil themselves from the public via layers of bureaucracy, a la CEOs of huge corporations, so they must ultimately face unsatisfied customers themselves.

Ethical responsibility begins with the nature of the business. Is it marketing vaping products to teenagers? Producing solar energy? It extends to the conduct of owners and employees. Is there a special "cash price?" Is the business accessible and...

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Ashley Kannan eNotes educator | Certified Educator

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krishna-agrawala | Student

The wording of this questions is somewhat confusing. Social responsibility is the responsibility towards the society in general and not just towards some specific groups of people such as customers, or some specific issues such as environment. Also, I believe, ethics refers to behaviour resulting from awareness and acceptance of one's responsibilities towards others and sincere efforts to act in line with these responsibilities. There is nothing like ethical responsibilities. Also the general nature of responsibilities of small business managers is no different from those of big business managers. Therefore, I will answer this question by describing responsibilities of managers towards environment, customers, and employees.

Responsibility towards environment:

All managers are responsible to ensure that their company and its employees do not engage in any activities and practices that causes unacceptable damage to the environment. They must also ensure that the products supplied by them do not cause unacceptable environmental damage in the course of their use and disposal by users of the product.

Responsibility towards customer:

  • To give customer value for their money. This includes not tempting or tricking customers into buying product they don't need, or buying or using these products in excess of requirements.
  • To provide complete and correct information to the customer. This includes not misleading them by dishonest or misleading advertisements.
  • To keep the promises made to them.

Responsibility towards employees:

  • To be fair to all employees without any favouritism.
  • To help employees in developing their potential to the maximum
  • To provide fair remuneration and other benefits.
  • To provide good working conditions.
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