From my personal experiences, I would add the inclusion of an employee who is a good mechanic; the machines at my local laundromat are always breaking down, and I don't think more than half have been working since I started using it. The higher-end place up the street is more expensive; this is a factor to consider, but their machines are all working. Having a staff member who is qualified to fix the machines would take a certain amount of load off operating costs.
Lots of great ideas in the above posts! My addition would be the suggestion that you might want to consider incorporating other types of activities for the customers who are waiting around while their laundry is in process. Can you offer tanning booths, haircuts, gym facilities? The idea is to increase the attraction of your laundromat by showing potential customers how you help them make the most efficient use of their time.
Clearly you might want to visit other laundry services in your area and see the kind of way that they as business have tried to give their customers extra incentives to use their laundry service. You have a number of excellent suggestions above, but obviously you would benefit from checking out the "competition" and seeing what they are offering that you could learn from.
Here are a few other important consideration when thinking about a laundromat. As you can imagine, location is the most important point. Three considerations are important here:
- Cities where space is a premium probably do not have laundry machines at home.
- Cities were people are extremely busy, like NYC. People will send out their laundry.
- Places where laundry machines are too expensive.
Looking for information, I can only find offers of plans you can pay to download. I would think a reference book from the library might have something, especially the library from a business school
I was looking at the suggestions from the editor above. I'm all in favor of snack machines, as well as soap, etc., in case you run out or forget to bring. Change machines are important; credit cards are a great idea, as well as several large-capacity dryers for bed clothes, comforters, etc.; bins to move wet or dried close to and from the dryers; and, large counter-tops for folding. Even some magazines or a free book exchange table might be nice.
I wish I could offer more help. Can you use a standard business plan and tweak it to apply more to a Laundromat?
All the advice given above is excellent. If I were thinking about using a laundromat, I'd appreciate the following services:
* television available but not too loud
* good security, including, ideally, a clerk capable of providing it
* snack machines
* comfortable seating
* machines dispensing soap, bleach, etc., in case any extra was needed
* change machines and/or the ability to pay by credit card
The business plan you write will need to include overhead estimates, or at least a list of the regular expenses of running a laundromat. These will include machine maintanence, janitorial supplies & labor, stocking and maintanence on coin machines and laundry supply dispensers, rent (plus NNN), electricity, water and gas, and internet/cable if you choose to provide these.
You will also want to estimate how many people can use your facility in a day, doing how many loads of washing and drying. Also, think about what services your facility might provide like dry cleaning or "fluff and fold", etc. How much revenue can these services generate?
Location should be part of your plan as well as your ideas about where you will draw funding or how you will cover the costs of the start-up.
A plan should be as specific as you can make it, but will always be list of goals and estimates in the end.
I do not think that we have a laundromat business plan in our business plans section. I would suggest that you look at the general description of a business plan for ideas. You might also look at business plans for any other sort of small service business because that is the general type of business that a laundromat is.
Maybe the car wash plan would be similar...