Bureaucrats came into being to provide...
A. responsibility and accountability
B. accountability and efficiency
C. predictability and responsibility
D. predictability and efficiency
Excerpt from text:
"At one time in history, bureaucracy actually meant fast, effective, and rational administration. In its ideal form, a bureaucracy made sure that every job was carefully designed to ensure faithful performance by well-trained, highly motivated bureaucrats, or employees. Over time, however, the term has taken on a negative meaning. Bureaucracy is now used to describe an inefficient organization clogged with red tapes and staffed with security-conscious employees who care little about helping people."
This particular question is a bit challenging because it requires a bit of reading the "tea leaves" in order to fully answer the question. I think that because of this, different people might have different responses to it. For me, I don't think that the second half of the excerpt, albeit interesting, is something that is needed to answer the question. I would rather focus on the first half for it helps to explain the basis of the question in terms of why or how bureaucrats came into being:
At one time in history, bureaucracy actually meant fast, effective, and rational administration. In its ideal form, a bureaucracy made sure that every job was carefully designed to ensure faithful performance by well-trained, highly motivated bureaucrats, or employees.
It is here where I immediately gravitate, and within this, I think that there is a valid description of "efficiency" in terms like "fast" and effective." This now makes my 1 out of 4 into a 1 out of 2. With this down, I have a much more challenging element in figuring out if "predictability" or "accountability" is being described. I feel that the descriptors used in the second sentence are telling. The ideas of "faithful performance" and "highly motivated" and "well- trained" helps to bring out the idea of a service rendered whereby individuals can stand by the quality of their work. For this, I like the idea of "accountability." I don't see an element of "predictability" explained as much as I do, "accountability." With this in mind, I would think that B) Efficiency and accountability is the correct answer.