Emotional intelligence (EI) pertains to the very useful skill of understanding, discerning, and critically assessing people's behavior as well as how their behaviors influence situations. Another useful skill that falls under EI is problem solving and the ability to dissipate conflict.
Undoubtedly, EI is of essence when it comes to work, life, and personal issues. At work, for example, EI can be used to understand the dynamics between co-workers so that a healthy working environment can be achieved while person to person conflict can be avoided. Similarly, an employer with a good EI skills will be able to better discern the strengths and weaknesses of employees so that they can be employed to their best capacities.
In the work environment, if EI were to be evaluated or quantified, the current models that are used as assessment tools are
- The Emotional Competency Inventory (ECI) -1999
- The Emotional and Social Competency Inventory (ESCI)-2007), and
- The Emotional Intelligence Appraisal- 2001, which is used as a self-report.
The use of these tools may help monitor the overall atmosphere of the work environment and even tap on the individual skills of each employee. This may result in higher productivity and better workplace dynamics.
People who know how to apply their emotional intelligence are often happy, or at least quite satisfied, in their personal lives and in their interconnections with others. This is because, when you are attuned to your own wants and needs, you clearly understand what are the wants and needs of other people. For this reason, you will be able to a) choose your "battles" with others, b) comply with individuals when it is necessary, and c) intelligently express your disagreements in a manner that will not offend others, nor cause heated arguments.
There are tremendous advantages that can be earned when EI is put to its best. Life is a continuum of events that unequivocally depend on the interaction and choices of other people. Since it is impossible to control the actions of others, the safest way to lead a safe and peaceful life is by controlling and understanding our own actions, emotions, and choices. Only then will we be able to regulate our immediate environment and be able to include others in it.