Barbara Ehrenreich

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According to Ehrenreich in "Serving in Florida," who is to blame for the situation of those who work at low-paying jobs in restaurants? Are there heroes and villains, or does the workplace itself change people who are part of it?

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Barbara Ehrenreich's tends to favor the portrayal of corporate business as a villain in low-paying jobs. Managerial positions are used to mentally wear down employees, telling them that things such as break rooms and the ability to sit are luxuries they don't truly deserve and which can be quickly taken away from them. Employees are made to feel constantly under suspicion for everything from drug usage to "gossip." It is noted that these low-paying jobs are typically filled in means that seem racially segregated:

Most...of the working housekeepers I see on my job searches are African Americans, Spanish-speaking, or refugees from the Central European post-Communist world, while servers are almost invariably white and monolingually English speaking.

Working conditions are dismal, with improper hand-washing supplies available in one job and the counters so sticky that servers risk having their hands forever stuck to them if they make contact at another. This is made even more unfortunate...

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