What is your refund policy? - Frequently Asked Questions

What is your refund policy?

Refunds are handled on a case-by-case basis. As a policy, eNotes does not offer refunds in the following circumstances:

  • Users who forget to cancel a free trial or subscription. A user has direct control over cancellation, and can do so directly from their account page. The terms of a free trial, and instructions on cancellation, are clearly indicated on the order confirmation page and order email receipt.
  • Users who indicate they did not find material they were looking for. Because we display a significant amount of content as a preview, and also indicate word counts of material behind the paywall, the user bears the responsibility of determining whether the information will be pertinent to their research before buying. Moreover, a user can see all content with a free trial, and cancel within the free trial period to avoid being charged.
  • Users who start a free trial, cancel, and then purchase a subscription under the impression the subscription was another free trial. A user is allowed only one free trial, and eNotes will not offer a refund in instances where the user subsequently purchases a subscription.
  • Users who download a PDF file.

eNotes strives to achieve 100% customer satisfaction, but the above policy is in place due to the nature of the internet, where content can be easily copied or downloaded in a very short period of time. Remember, you can always cancel your free trial or subscription from your Manage Subscription page.

Not finding what you're looking for?

Feel free to shoot us an email. We monitor email around the clock and guarantee a quick response. Virtually all emails are answered within a few hours or less. You can also post general help questions in our eNotes Help topic.