Frequently Asked Questions

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What is your refund policy?

Refunds are handled on a case-by-case basis. As a policy, eNotes does not offer refunds in the following circumstances:

  • Users who forget to cancel a free trial or subscription. A user has direct control over cancellation, and can do so directly from their account page. The terms of a free trial, and instructions on cancellation, are clearly indicated on the order confirmation page and order email receipt.
  • Users who indicate they did not find material they were looking for. Because we display a significant amount of content as a preview, and also indicate word counts of material behind the paywall, the user bears the responsibility of determining whether the information will be pertinent to their research before buying. Moreover, a user can see all content with a free trial, and cancel within the free trial period to avoid being charged.
  • Users who start a free trial, cancel, and then purchase a subscription under the impression the subscription was another free trial. A user is allowed only one free trial, and eNotes will not offer a refund in instances where the user subsequently purchases a subscription.
  • Users who download a PDF file.

eNotes strives to achieve 100% customer satisfaction, but the above policy is in place due to the nature of the internet, where content can be easily copied or downloaded in a very short period of time. Remember, you can always cancel your free trial or subscription from your Manage Subscription page.

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Not finding what you're looking for?

Feel free to shoot us an email. We monitor email around the clock and guarantee a quick response. Virtually all emails are answered within a few hours or less. You can also post general help questions in our eNotes Help topic.