Quality or Else
For most of the last fifty years, the United States was the leading economic force in the world, at one point controlling a third of the total world economy and making half of the manufactured goods. Yet today Americans buy more from other countries than we sell to them: what happened? While U.S. companies were concentrating on producing the greatest quantity at the lowest price—the strategy which resulted in economic world domination after World War II—the rules of the game changed. The focus now is not how many you make, but how well you make them, an approach first perfected by the Japanese.
Ironically, it was Americans who taught Japan about managing for quality. QUALITY OR ELSE describes the training program instituted to help rebuild the Japanese economy after the war. The teaching of W. Edwards Deming had the profoundest and most lasting impact, and an entire chapter is devoted to an analysis of the differences between his theories and those of the other three major quality experts (Juran, Crosby, and Feigenbaum). This sort of theoretical discussion is not the authors’ strong suit (they cheerfully admit that they’re journalists, not technical experts), but the bulk of the book is devoted to more practical matters.
These include success stories: small companies (Romac Industries), large corporations (Motorola), even a public school (Mount Edgecumbe High in Sitka, Alaska). Chapters cover the current state of U.S. business...
(The entire section is 359 words.)
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