I’m on My Honeymoon, but If You Need Me…
Jai sends her husband for some groceries; he decides he will get out of the store more quickly if he uses the self-scan aisle. He slides his credit card in the machine and scans all of his items, as directed. The machine tells him he owes $16.55 but does not give him a receipt; he swipes his card and starts the process over again. In a moment, the machine gives him two receipts. He has been charged twice.
Pausch has two options. He can take the receipt to the store manager and get the problem fixed, and his...
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