What literary techniques are used in this short story to describe the character of Mrs. Luella Bates Washington Jones?I don't need evidence, i can find that myself but i need a little help getting...

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Literary techniques has to do with choice of language used in the story by the author.  Literary techniques are deliberate uses of language for the purpose of a certain type of expression. Mrs. Jones character is revealed through her dialogue with the boy.  We understand who the character is and what she believes by her actions with the boy.

"in “Thank You, M’am.” Hughes portrays the nobility of common people and the vitality of his African American culture in his works. Mrs. Luella Bates Washington Jones." 

In "Thank you M'am" the author uses:

"An urban dialect. This reliance on colloquial dialogue to reveal personality is one characteristic of the traditional African American oral style that Hughes often employs."

"Other characteristics are a deceptively simple sentence structure and a presentational style of narration. Hughes has the woman and the boy speak directly; they seldom demand or declare but simply ask or say."

"Hughes also has the narrator speak in a colloquial voice. The narrator tells the reader, “The large woman simply turned around and kicked him right square in his blue jeaned sitter.”

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