What do written communication skills (proper grammar, correct spelling etc.) reveal about the writer of the letter or document? Why are these skills so important in the business world?
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Written communication skills, or at least the actual document that is produced through those skills, reveal two main things about the writer. First, they appear to reveal how intelligent and/or educated the writer is. Second, they reveal the degree to which the writer pays attention to detail and the degree to which they care about their work. Both of these are essential attributes in the business world.
Firms generally want to hire, and people generally want to do business with, people who are intelligent. A firm does not want to hire someone who does not seem smart because it is likely that such a person will not do a very good job for them. Customers will not want to do business with someone who is not very smart for the same reason. They will worry that the person will not be smart enough to see that their needs are met.
Firms generally want to hire, and people generally want to do business with, people who care enough about their work to pay attention to the details of that work. If a person writes documents that are full of spelling and/or grammar errors, it shows that that person does not care enough to proof read and to be sure that the document is in perfect condition. People generally want those who work for them to pay attention to the little things so as to ensure that a quality job is done.
Good written communication skills (or the lack thereof), then, communicate a great deal about how desirable it would be to hire or to work with the writer. For this reason, these skills are very important in the business world.
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