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What is the difference between formal and informal organizational communications?

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barbiedot | Student, Undergraduate | (Level 1) Valedictorian

Posted April 30, 2012 at 10:08 PM via web

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What is the difference between formal and informal organizational communications?

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thanatassa | College Teacher | (Level 2) Educator Emeritus

Posted April 30, 2012 at 11:08 PM (Answer #1)

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Formal communications follow standard procedures and are usually part of regular reporting cycles. In general, they are "on the record" and done officially within the context of the work environment. Reports, memos, planning documents, and other document or electronic communications that are archived and work through normal business channels are considered formal communications.

Informal communications are often unofficial and spontaneous. Gossip over the water cooler, talking with a colleague at lunch or happy hour, discussions before or after meetings that are not recorded in minutes, and other such unofficial and spontaneous interactions count as informal communications.

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