I recently purchased a small LED television from Target, and specifically requested, although the salesperson did not offer it, an extended warranty. Upon opening the tv at home later that day, I discovered that it was defective. I called the store, spoke with the same salesperson as I had dealt with earlier, and he told me to bring it back for an exchange, since he had several others in stock.
I went back and did as he told me. He then told me I couldn't get a replacement because I had purchased an extended service/warranty agreement. I asked to speak to the manager in charge. She also refused to replace the defective tv. So I asked to see the written policy. She refuesed.
When I worked retail (I managed the electronics department, among others) I was told by the store manager that the FTC had a regulation that a merchant had to provide a written return/exchange policy to a customer, upon request. Is that requirement still in effect? Is Nebraska exempt? I plan to pursue legal action against Target if this law is in effect. Please help!
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