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Name two conflict management skills that you feel will be useful to you as you continue...

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ruderobb | eNotes Newbie

Posted March 24, 2013 at 6:49 PM via web

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Name two conflict management skills that you feel will be useful to you as you continue to grow personally.

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pohnpei397 | College Teacher | (Level 3) Distinguished Educator

Posted March 24, 2013 at 7:04 PM (Answer #1)

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Conflict management skills are important in business as well as in our personal lives.  We can use conflict management skills to get ahead in any area of life. 

The first conflict management skill that I think would be helpful to me would be to learn to “seek first to understand and then to be understood.”  I believe that this idea comes from Steven Covey’s Seven Habits of Highly Effective People.  This is the skill of letting go of what you want and listening to other people’s problems and perspectives.  When confronted with conflict, it would be good for me to stop trying to explain my perspective and instead listen to the other person’s.

A second thing that I could do would be to focus on my needs, not on my position.  In other words, when there is a conflict, I need to not focus on my particular position and how that differs from that of my opponent.  Instead, I need to focus on what we each need.  This can allow me to find commonalities between our respective needs.

By doing these things, I can improve my performance at work and in my personal life.

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