Describe a tourism experience you have had and evaluate the service providers you have encountered. Does your experience with them impact your tourism experience?
Kandampully, Mok and Sparks describe tourism as:
an amalgam of all goods, activities, and services offered to tourists by different sectors of the tourism industry in order to satisfy tourist needs while they are away from home. It includes the journey to and from a destination, transfer from and to an airport, accommodations, transportation while at the destination, and everything that a tourist does, sees and uses on the way to and from the destination, including the purchases of food and drinks, souvenirs, entertainment, amusement and a very wide range of other services… (cited in text, French, Craig-Smith, and Collier, 1995).
A. Provide a detailed account of your last tourist activity and all of the service providers/encounters you had along the way. Summary statements like: “The waiter was bad”, are useless. Statements like: “The waiter spilled my food all over the table”, are useful in illustrating why he was bad. The same is true for good experiences, describe the details and behavior that were agreeable.
B. To what degree did the human interaction during each encounter (i.e. the attendant at the rental car company, the gas station, or the souvenir shop or the people at the restaurant table behind you) contribute to your overall impression of your vacation? What management actions/decisions might improve/expand your experiences?
C. To what degree did the physical setting during each encounter (i.e. the appearance of the gas station, restaurant setting, or condition of the environment) contribute to your overall impression of your vacation? What management actions/decision might improve/expand your experiences? Remember: Use information and vocabulary from the entire semester of material.
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A tourist experience I had was a tour of Washington D.C. The services I remember most favorably involved the Historical Interpreters who explained features of exhibits or buildings I visited, like the echo spot (where sound is entrained) in the Capital Rotunda and George Washington's home on the Potomac River. The encounters that were least memorable, and rightly so, were the cautions of the security guards.
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