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How is quality and safety promoted in health care organizations, with a real-world...

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cuhuegbu | Valedictorian

Posted October 20, 2013 at 3:26 AM via web

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How is quality and safety promoted in health care organizations, with a real-world example of an organization that promotes quality and safety in the health care setting?


National Quality Forum, the Baldrige Performance Excellence Program, the National Patient Safety Foundation

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K.P.L. Hardison | College Teacher | eNotes Employee

Posted October 22, 2013 at 1:11 PM (Answer #1)

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"Quality and safety," as defined by National Quality Forum, is also called "performance and safety":

Performance measures, also called quality measures, are essential tools used to evaluate how well healthcare services are being delivered. (National Quailty Forum)

Quality, or performance, in health care settings is promoted by external quality/performance and safety advisories, agencies and systems through consulting and tools and through publications that address all levels of competency in performance and safety, like the "2013–2014 Baldrige Criteria for Performance Excellence" published by the National Institute of Standards and Technology (NIST) program: Baldrige Performance Excellence Program.

An example of how the NIST Baldrige program works in a real world setting is the implementation of the Performance Excellence Program (PEP) at SSM Health Care. PEP has been implemented at SSMHC, for example, to identify and adjust to "changing health care service needs" by analyzing leadership roles, responsibility and performance standards and by establishing a standard and consistent set of quality/performance and safety reporting tools that track and identify strengths and weaknesses in quality/performance and safety.


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