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Georgia has worked in the intake desk at an emergency room for five years.  She has...

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yaga49 | Valedictorian

Posted June 7, 2013 at 6:06 PM via web

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Georgia has worked in the intake desk at an emergency room for five years.  She has never received a promotion, although she has received annual cost of living raises.  Overall, her work attitude is "Why try?  I get paid the same amount no matter how many patients I interact with."  Using Vroom's expectency theory, what might be affecting Georgia's  performance.

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readerofbooks | College Teacher | (Level 2) Educator Emeritus

Posted June 26, 2013 at 3:00 PM (Answer #1)

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It is probably best to start with a definition of Vroom's theory. Vroom's expectancy theory states that a person will act in a certain way based on what they expect the result of their behavior will accomplish. In short, it is a theory that underlines motivation based on rewards.  

If Georgia has been working for five years with little acknowledgement and no promotions, then it is not hard to see why she does not have motivation to work hard. Why? She realizes that hard work will not lead to promotions. In other words, her behavior and actions are not determinative of promotions. 

To put Georgia's work in the context of Vroom's theory, we can say the  following. When Georgia started working, she believed that her actions would lead to advancements. When this was not so, she lost hope. 

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