Explain the importance/role of operations management across the organization.
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Operations management involves "overseeing, designing, controlling the process of production and redesigning business operations in the production of goods and/or services."
Operations management functions differ depending upon the purpose of the organization. In a manufacturing setting such as a factory, operations management would include designing efficient processes to produce the product, timely acquisition of raw materials, insuring adequate numbers of properly trained workers, and proper maintenance of equipment.
Operations management in a service setting would focus on insuring that workers are adequately trained, that customer service locations are equipped as needed and are safe for employees and the public, that services are revised as dictated by customer input or competitive forces.
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