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What is an example of casework?

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jollylanena | eNotes Newbie

Posted April 23, 2013 at 2:46 AM via iOS

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What is an example of casework?

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pohnpei397 | College Teacher | (Level 3) Distinguished Educator

Posted April 23, 2013 at 3:26 AM (Answer #1)

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The term “casework” is most commonly used as a term in political science.  It refers to things that representatives do for their constituents.  I have therefore moved this question to the Political Science group and will assume that you are asking about casework in this sense of the word.

Constituents often have trouble with government agencies.  When this happens, they sometimes will go to their representative (or, more likely, that person’s staff) and ask for help.  For example, I had a student who was in the US illegally.  After he was in college, he was told that he needed to go back to Mexico and then fill out some forms to get back into the US.  Various people connected with the high school that he had attended contacted our congressman.  They got his help in navigating the bureaucracy.  He presumably made calls to ensure that my ex-student’s case would not simply get lost in the bureaucracy.  This is an example of the things that members of Congress do for constituents.  These services are called casework.

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