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Not necessarily. Certainly getting to the bottom of a situation is progressed by having a clear picture of the facts and everything that has happened - but often, resolving conflict is more a matter of getting people to be honest about how they feel not necessarily what happened.
The majority of conflicts occur because someone's feelings were hurt. When this is the case - I've found that it frequently doesn't matter exactly what happened - it matters more that each person has an opportunity to express themselves fully and be listened to.
Conflicts often do deal with a truth somehow: two versions of "who did it," two perspectives on a controversial matter, two ways of thinking about the world (or religion, or human rights...).
But not all conflicts do: where to eat for lunch, which movie to watch, who gets to sit in the front seat of the car....
As you can tell, the more serious conflicts probably do involve truth. Justice is a much higher plane, and that would be even rarer. Truth, though, is often found in the midst of conflict.
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