Do you agree or disagree with Sprint's decision to "fire" customers?  

1 Answer | Add Yours

pohnpei397's profile pic

pohnpei397 | College Teacher | (Level 3) Distinguished Educator

Posted on

I think that it was the right thing to do from a short-term business perspective, but bad from a public relations point of view.

Sprint "fired" customers who were calling the company's customer service line too often.  This makes sense from a business perspective because these customers were using up too much of the company's resources.  This could harm the firm's ability to make a profit.

On the other hand, this is probably a bad move in the long run because it makes Sprint look like it does not care about its customers, which is a major problem with the image of many companies these days.  It seems like Sprint should have taken a less drastic step like charging a fee to those who call more than a specific number of times per month.


We’ve answered 317,799 questions. We can answer yours, too.

Ask a question