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Describe a guest operated interface or device that might be available in a fictitious...
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- Check in and check out
- Settle hotel invoices
- Order room service
- Use their mobile phone as a digital room key
- Arrange transportation
One of the devices that may be available in the hotel of the future is an integrated guest experience mobile application. Such an application would allow the guest to manage all aspects of their hotel experience from the comfort of their mobile phone. The guest would be able to use their phone to:
In essence the mobile application will act as a digital concierge, such a tool would greatly reduce and streamline service delivery and increase customer satisfaction.
Posted by farouk23 on October 8, 2013 at 10:14 PM (Answer #1)
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