Bureaucrats came into being to provide...A. responsibility and accountability B. accountability and efficiency C. predictability and responsibility D. predictability and efficiency   Excerpt from...

Bureaucrats came into being to provide...

A. responsibility and accountability

B. accountability and efficiency

C. predictability and responsibility

D. predictability and efficiency

 

Excerpt from text:

"At one time in history, bureaucracy actually meant fast, effective, and rational administration. In its ideal form, a bureaucracy made sure that every job was carefully designed to ensure faithful performance by well-trained, highly motivated bureaucrats, or employees. Over time, however, the term has taken on a negative meaning. Bureaucracy is now used to describe an inefficient organization clogged with red tapes and staffed with security-conscious employees who care little about helping people."

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This particular question is a bit challenging because it requires a bit of reading the "tea leaves" in order to fully answer the question.  I think that because of this, different people might have different responses to it.  For me, I don't think that the second half of the excerpt, albeit interesting, is something that is needed to answer the question.  I would rather focus on the first half for it helps to explain the basis of the question in terms of why or how bureaucrats came into being:

At one time in history, bureaucracy actually meant fast, effective, and rational administration. In its ideal form, a bureaucracy made sure that every job was carefully designed to ensure faithful performance by well-trained, highly motivated bureaucrats, or employees.

It is here where I immediately gravitate, and within this, I think that there is a valid description of "efficiency" in terms like "fast" and effective."  This now makes my 1 out of 4 into a 1 out of 2.  With this down, I have a much more challenging element in figuring out if "predictability" or "accountability" is being described.  I feel that the descriptors used in the second sentence are telling.  The ideas of "faithful performance" and "highly motivated" and "well- trained" helps to bring out the idea of a service rendered whereby individuals can stand by the quality of their work.  For this, I like the idea of "accountability."  I don't see an element of "predictability" explained as much as I do, "accountability."  With this in mind, I would think that B) Efficiency and accountability is the correct answer.

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