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Has the availability of options for purchasing products over the Internet increased...

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kisstopher603 | Valedictorian

Posted May 27, 2012 at 12:12 AM via web

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Has the availability of options for purchasing products over the Internet increased the need for warranties? 

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lhc | Middle School Teacher | (Level 3) Educator

Posted June 20, 2012 at 5:20 AM (Answer #1)

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Manufacturers are not required to offer warranties on their products and services, but they are required, per the Magnuson-Moss Act of 1975 to make their warranties understandable and enforceable if offered.  That being said, whether or not a warranty is needed is probably determined more by the product itself than where it is purchased.  There are, for example, any number of venues at which one might purchase a name brand vacuum cleaner such as Hoover:  home improvement stores, discount stores such as Target and Wal-Mart, even retailers such as Sears and Best Buy, this in addition to any number of online retailers who might offer such a thing.  Hoover is a reputable brand, and many consumers might feel comfortable purchasing a Hoover product without a warranty, while others might not for whatever reason; however, whether or not one desires a warranty would relate more to a person's comfort with a brand and how long he or she needs or wants it to last.  More important to know as an online shopper might be a retailer's return policy and reputation, best gained by reading customer reviews if possible. 

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