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Introduction

BUSINESS PLAN

LIVE E-CARE, INC.

801 North Main Street
Ann Arbor, Michigan 48104

live e-care is an outsource provider of online customer service support. We guarantee personalized e-mail management and live text chat response at a cost 30 to 50 percent lower than our customers' cost for an in-house alternative. The company plans to add revenue streams from ancillary services, including enhanced knowledge management and consulting services. Our goal is to become the leading outsourcer of web-based customer service support in the United States.

1. Introduction
2. Executive Summary
3. Background
4. Management Team & Organization
5. Market Analysis
6. Marketing Plan
7. Sales Strategy
8. Operations
9. Human Resources Strategy
10. Financial Plan