USAA - Further Reading

Further Reading

"Banking Veteran Moves to Top Job at USAA," American Banker, February 10, 1999.

Chordas, Lori, "The Ultimate Niche," Best's Review, November 2002, pp. 30ff.

Clark, Michael, "Is This the Ideal Place to Work? Fostering Employee Loyalty Is a Business Strategy at USAA," Virginian-Pilot, February 1, 1998, p. D1.

"Customer-Focused Culture Gives USAA Edge, Chief Says," Best's Review, April 2002, p. 112.

Freiberg, Kevin, and Jackie Freiberg, GUTS! Companies That Blow the Doors Off Business-as-Usual, New York: Doubleday Publishing, 2003.

Henkoff, Ronald, "Growing Your Company: Five Ways to Do It Right!," Fortune, November 25, 1996, pp. 78ff.

Levering, Robert, and Milton Moskowitz, The 100 Best Companies to Work for in America, New York: Doubleday, 1993.

Mack, Toni, "They Have Faith in Us," Forbes, July 25, 1988, pp. 181f.

Poling, Travis E., "USAA Employees Brace for Layoffs; Firm Seeks Changes in Tough Times," San Antonio Express-News, July 13, 2001.

Rifkin, Glenn, "USAA: Conquering a Paper Mountain," Forbes, October 9, 1995.

Santosus, Megan, "USAA: Document Imaging," CIO, April 1, 1993, pp. 32f.

Shean, Tom, "USAA Plans to Interlink Its Services," Virginian-Pilot, Bus. Sec., October 11, 1993.

——, "Area to Gain 500 USAA Employees," Virginian-Pilot, June 21, 2001, p. D1.

——, "Respected Insurer Not Immune to Difficult Times," Virginian-Pilot, June 15, 2003, p. D1.

Sidime, Aissatou, "Following Big Layoffs, USAA Is Hiring," San Antonio Express-News, July 12, 2002.

Wade, Will, "Already a Maverick, USAA Shifting Online with Insurance Menu," American Banker, January 16, 2003, p. 12.

Weiss, Sebastian, "USAA Nears Completion of $100 Million Network Upgrade," San Antonio Business Journal, December 5, 1997.——, "One-Stop Model Fuels USAA's Fast Growth, McDermott

Says," San Antonio Business Journal, April 27, 1998.