Capita Group PLC | Introduction
Introduction
71 Victoria Street, Westminster
London SW1H 0XA
United Kingdom
Telephone: +44 20 7799 1525
Fax: +44 20 7799 1526
Web site: http://www.capita.co.uk
Public Company
Incorporated: 1984 as CCS
Employees: 16,936
Sales: £1.08 billion ($1.99 billion) (2003)
Stock Exchanges: London
Ticker Symbol: CPI
NAIC: 541611 Administrative Management and General Management Consulting Services
Capita Group PLC is the leading business process outsourcing services provider in the United Kingdom, a market the company was instrumental in creating and developing. Capita offers a wide range of front office and back office services for both the public and private sectors. The company's clients include regional, local, and central governmental departments and services, and public and private clients within the health, education, transportation, insurance and pensions, and other industries. The company counts more than 20,000 clients, and a significant number of long-term and recurring contracts. Capita's business process outsourcing (BPO) operations range widely. For example, the company's Payrolls and Pensions unit processes payments for more than three million people, and provides payroll services for more than 1.65 million people. In the insurance field, the company operates call centers handling more than three million assistance calls and 250,000 emergency assistance calls per year; the company provides claims settlement and other support services for more than 30 insurance companies and oversees nearly one million life insurance and pension policies. Capita's shareholder services section supports more than 2,000 corporations, providing shareholder communication, share transfer, and other services. Capita develops and delivers software and other IT services for more than 23,000 public and private schools, as well as tax and other administrative software and support services to housing councils overseeing more than 30 million people, backed by 21 call centers handling more than 26 million inquiries per year. The company also provides support for conferences and training programs—in 2003 alone the company organized 1,700 conferences and training courses, and provided training for more than 50,000 people. Capita also has achieved notoriety as the bill collector for a number of British organizations, such as the BBC licensing fee, and the London city congestion charge program instituted in 2003. With the United Kingdom's BPO market expected to be worth as much as £40 million in the early part of the 21st century, Capita has limited its geographic focus to the domestic market, where it expects to continue doubling its sales each year for some time to come. In 2003, Capita's sales neared £1.1 billion ($1.99 billion). The company is led by founder and Chairman Rod Aldridge and is listed on the London Stock Exchange.